FAQ 2
β Coffee Offerings
We specialize in whole bean coffee, artfully light-roasted for both filter and espresso methods. These roasts bring out the coffee's unique and vibrant flavors, paying homage to its origins.
π Roasting Schedule: Your coffee is freshly roasted once a week and usually shipped within that same time frame.
β³ Rest Before Brewing: Allow your coffee to rest for 3-4 weeks post-roasting for a richer, more nuanced flavor. Elements like roast level, origin, and altitude can influence this maturation process.
π°οΈ Freshness Timeline: Our coffees maintain their fresh flavors for approximately two months, and many remain enjoyable for up to four months.
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π Returns & Refund Policy
Please note that coffee is non-returnable as it is freshly packaged upon your order. For all other items, returns are accepted within 7 days, provided they are unused and in their original packaging. Return shipping costs are your responsibility, and initial shipping charges are non-refundable.
π Undelivered or Delayed Packages: We can't issue refunds for packages delayed or missing due to shipping companies or customs delays. For peace of mind, opt for our trackable shipping options.
π Tax Responsibilities: Please note that customers are accountable for any taxes, duties, or additional charges that might apply. This policy covers only the shipping cost and not duty taxes.
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βοΈ Order Modifications
If you need to modify your order, reach out to us immediately with your name, email, and order number. Changes can't be made once the order has shipped. We also reserve the right to cancel orders due to typographical errors or changes in taxation.
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π Shipping and Availability
Orders are usually dispatched within 1-3 business days, not including holidays. Although we offer worldwide shipping, we can't guarantee specific delivery times. Your shipping cost will be calculated during checkout.
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π For orders outside Europe, please email us for a personalized shipping quote.