Returns & Exchanges

We kindly ask you to inspect your delivery promptly. If you notice any discrepancies or damage, please notify us by emailing within 48 hours of receipt.

Shipping charges are non-refundable.

For exchanges, please return the item for a refund and place a new order.

Shipping Costs:
Free returns in Prague.
International returns: $15.0 / €13.4 deducted from refund.

How to Return:
Email us at 

General Policy 

This policy applies to webshop orders.
Policy changes will apply to future orders.
Contact us with questions at

Cancel Pre-shipment:
Free cancellations if the product hasn't shipped. Check your account status.

No returns for sealed items with broken seals, food/beverages.

Defective Products:
Contact us for refunds or replacements.
Reimbursements are typically issued within 30 days, based on the original payment method.

For the full policy, please visit our website.